BuySonic Return Policy
Our return policy strives to be as flexible as possible for you, while allowing us to provide top brand electronics at a steep discount. As a result, not every product can be returned. If you need any further assistance or clarification, please contact us by sending an email at email@example.com. All items can be returned unless the item is marked Final Sale or otherwise noted as non-returnable on the product page.
Return Eligibility Window
Due to the nature of our sales and agreements with manufacturers, we can only accept returns for credit on unopened, manufacturer sealed items within 7 days of receipt of the item. Once you open your item, you may return it only if the item has a manufacturer’s defect and we are notified within 7 days of receipt of the item. In the event your item is defective, we will gladly exchange the item for the same item or issue store credit if the item is not available to be exchanged. All returns must include everything that was included with the item, including all accessories and packaging. If your item is defective after 7 days, you must contact the manufacturer for a repair or replacement request. It is up to you the buyer to pay for return shipping to transport the item to our facility. If you simply do not like your item, chances are one of your friends will! You can always be a nice friend and gift it too!
- Returns accepted within 7 days of purchase
- Only returns for exchange are accepted
- After 7 days contact the manufacturer
Return and Exchange Instructions
It’s easy! To start a return or exchange, please follow the instructions below.
Email us at firstname.lastname@example.org with the information below:
- Your Name, Phone Number, Address
- Order ID
- Reason for the Return or Exchange
- Item Condition, including any defects
Once we validate your Return request you will be provided with a Return Authorization #.
From there you can ship back your product like below:
Prepare your package for shipment[product in Manufacturer’s box,
Manufacturer’s box in shipping box] and write the RA number on all six
sides of the shipping box.
Carefully package the item(s) in a shipping box and return the goods to
the following address:
10645 Freeport Drive
Louisville, KY 40258